Refund Policy

Try before you pay

Every new account starts with 3 free days of chatting with Maddy, before you buy anything. This gives you time to decide whether a paid subscription is right for you. We encourage you to use those days fully.

Subscription payments are final

Because you can evaluate Maddy for free during the trial, all subscription payments are final and non-refundable. We do not provide refunds or credits for subscription fees already charged, including for partially used billing periods.

Cancel anytime

You can cancel your subscription at any time from Settings → Subscription. Cancellation stops all future charges. You keep access to your paid tier until the end of the billing period you have already paid for; it will not renew after that.

Your legal rights

Nothing in this policy limits any refund or cancellation rights you have under applicable law. Where a refund is required by law, that refund will still apply.

Questions

Payments are processed securely through a licensed third-party payment provider. If you have any question about a charge or this policy, email us at support@maddy.now and we'll help. See also our Terms of Service.